Sydney Taxis Policies

Please note that these Policies are subject to change and are relevant for Point to Point in NSW.  

If you have any enquiries that are not addressed in our Policies, you may contact us by phone or email.

Sydney Taxis Policies

What are a DRIVER’s rights?
A taxi driver has the right to:

  • Receive the correct fare, including tolls and booking fees
  • Ask passengers to not eat, drink or smoke in the taxi
  • Ask passengers to not swear or act in an offensive way
  • Refuse the fare if the passenger is drunk, on illegal drugs or unable to pay the estimated fare
  • Demand up to one hour’s waiting fee for the cost of cleaning up if a passenger makes a mess or damages the taxi

A taxi driver is expected to:

  • Be courteous and helpful
  • Know and obey all traffic laws
  • Be neat and tidy
  • Be wearing a taxi uniform
What rights do PASSENGERS have when travelling in a taxi?
Do the laws on CHILD RESTRAINTS apply to taxis?
What arrangements are there for taxi services for people travelling in WHEELCHAIRS?
Who does the Taxi Council represent?

Privacy Policy

1.1    This Privacy Policy, which is subject to the Privacy Act and APPs to which we are bound, regulates how we collect, use and disclose personal information.
1.2    Amendment. We may change, vary or modify all or part of this Privacy Policy at any time in our sole discretion. It is your responsibility to check this Privacy Policy periodically for changes. If we adopt a new Privacy Policy:
1.2.1    we will post the new Privacy Policy on the Platform; and
1.2.2    it will then apply through your acceptance of it by subsequent or continued use of the Platform and/or our Services.

1.3    Employee records. This Privacy Policy does not apply to our acts and practices which relate directly to the employee records of our current and former employees.
2.    PURPOSE 
5.    USE
7.1    Access. You have a right to access your personal information, subject to certain exceptions provided for in the Privacy Act.

7.2    If you require access to your personal information, please contact us using our contact details below. 

7.3    You are required to put your request in writing and provide proof of identity.

7.4    We are not obliged to allow access to your personal information if: 
7.4.1    we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
7.4.2    giving access would have an unreasonable impact on the privacy of other individuals; 
7.4.3    the request for access is frivolous or vexatious; 
7.4.4    the information relates to existing or anticipated legal proceedings between you and us and would not ordinarily be accessible by the discovery process in such proceedings;
7.4.5    giving access would reveal our intentions in relation to negotiations with you in a way that would prejudice those negotiations; 
7.4.6    giving access would be unlawful; 
7.4.7    denying access is required or authorised by or under an Australian law or a court/tribunal order; 
7.4.8    we have reason to suspect that unlawful activity, or misconduct of a serious nature relating to our functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; 
7.4.9    giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
7.4.10    giving access would reveal internal evaluative information in connection with a commercially sensitive decision-making process.

7.5    If you make a request for access to personal information, we will:
7.5.1    respond to your request within a reasonable period; and 
7.5.2    if reasonable and practicable, give access to the information in the manner requested.

7.6    If we refuse to give access to the personal information because of an exception or in the manner requested by you, we will give you a written notice that sets out at a minimum:
7.6.1    our reasons for the refusal (to the extent it is reasonable to do so); and
7.6.2    the mechanisms available to complain about the refusal.

7.7    Correction. We request that you keep your personal information as current as possible.  If you feel that information about you is not accurate or your details have or are about to change, you can:
7.7.1    contact us using our contact details below and we will correct or update your personal information; or
7.7.2    if you have created an account via our Platform then you can log on to your account to change your details.

7.8    If you otherwise make a request for us to correct your personal information, we will:
7.8.1    respond to your request within a reasonable period; and 
7.8.2    if reasonable and practicable, correct the information in the manner requested.

7.9    If we refuse a request to correct personal information, we will: 
7.9.1    give you a written notice setting out the reasons for the refusal and how you may make a complaint; and
7.9.2    take reasonable steps to include a note with your personal information of the fact that we refused to correct it.
11.    CONTACT